Operations Administrative Assistant

The Robotics Education & Competition Foundation Operations Admin. Assistant position has energy and passion for the RECF mission and vision. This position is primarily responsible for providing customer support and managing the support emails/phone calls at the Greenville, TX office, this position will also support the operations team with events, shipping/receiving, and travel arrangements.

Responsibilities

• Serve as the first wave for mainline office phones and emails. 
• Provide excellent customer service via phone and email support to both our staff and customers.
• Process incoming mail, packages and general deliveries.
• Prepare documents/ materials using word processing, spreadsheets, database, and presentation software.
• File and retrieve organizational documents; maintain confidentiality of sensitive information.
• Distribute information /materials to staff.
• Maintain and update email templates for customer support.
• Assist with travel arrangements for staff and volunteers attending events hosted by REC Foundation.
• Assist with staff calls and staff requests for online meetings.
• Assist with expense reports.
• Assist with set up/tear down and preparation/execution of REC Foundation supported events.
• General office upkeep, including but not limited to general cleaning, trash, and office space management (reconfiguration, etc.).
• Participate in select REC Foundation events:
  • Attendance is mandatory at World Championship, Staff Conference & Event Partner Summit
  • Travel may be required for some events
• Performs other related duties as assigned.

Requirements

• Location: This position is required to be in the Greenville, TX office.
• Knowledge of intermediate office/clerical procedures, computer competency, and ability and willingness to learn new programs.
• Excellent written and verbal skills. English fluency required.
• Willing to take initiative; experience as a self-starter with strong organizational and multitasking skills.
• Ability to maintain security, confidentiality, and privacy of sensitive files and information.
• Skilled in problem-solving and setting priorities to manage varying workloads.
• Desire to provide excellent customer service and ability to work with a diverse population.
• Ability to travel throughout identified regions, within the U.S., as needed.
• Ability to interface on a professional level at all times with a variety of different personalities from co-workers to sponsors to customers.
• Ability to pass a background check.
• Competency and constant review of our website and operations web system. Maintain above average level of constant learning of our new additions, revisions, and updates to Robot Events.

• Ability to lift 25+ pounds.
• Valid driver’s license required
• This position is required to attend the complete duration of the World Championship each year.