Frequently Asked Questions


How can we buy additional components for this year’s VEX Robotics Competition game?

What are the key email addresses for the VEX Robotics Competition?

For questions about the VEX Robotics Competition email your REC Foundation Regional Support Manager. For questions regarding features of email For financial questions email For general questions about Robot Events and the VRC program email


How do I send a wire transfer for team registrations or event registrations to the REC Foundation? Are there any fees associated with doing a wire transfer?

Click here for Wire Transfer Instructions. The REC Foundation only accepts wire transfers from the United States, Mexico, Central & South America in our Greenville, Texas, office. Our international customers will need to contact one of our International office locations listed below.

US, Mexico and Central/South America Invoices:

REC Foundation Address:

Robotics Education & Competition Foundation
1519 I-30 West
Greenville, TX 75402
Phone Number: 214-771-0975
Fax Number: 214-481-6335

Canada Invoices:

Innovation First Trading, Inc.
940 Brock Rd. Unit #9
Pickering, Ontario
L1W 2A1
Phone: 905-492-2099

UK Invoices:

Innovation First Trading SARL
c/o 6 Melford Court
Hardwick Grange
Warrington WA1 4RZ
United Kingdom
Phone: +44 (0) 1925 251038

European Union Countries, Africa, and Russia invoices:

Innovation First Trading SARL
21b rue Gabriel Lippmann
L-5365 Munsbach
Phone: +44 (0) 1925 251038

Asia Pacific countries invoices:

Innovation First Trading SARL
c/o Suite 1006, Chinachem Golden Plaza
77 Mody Rd., Tsim Sha Tsui East
Hong Kong
Phone: +852 2152-0727

Where can I find the REC Foundation W-9?

The REC Foundation W-9 is located here.

We are a team that competes outside of the United States, what currency does the REC Foundation accept for payment?

All fees paid to the Robotics Education & Competition Foundation, whether by wire transfer or a physical check, must be paid in USD (US dollars).

Where do I send my payment or purchase order for team or event registrations?

Robotics Education & Competition Foundation
1519 I-30 West
Greenville, TX 75402
Phone Number: (214) 771-0975
Fax Number: (214) 481-6335

What is the refund policy of the REC Foundation?

For event registration fees, contact the Event Partner listed for the tournament on The REC Foundation does not provide refunds for team registration fees.

Note: Please contact the Accounting Department as soon as possible if erroneous information is entered during the registration process. Email or call (214) 771-0975.

Can I change my order type from PO to check or credit card when ordering product through

Yes, please contact

Can I change my order type from PO to check or credit card for team and event registration orders through Robot Events?

Yes, please contact

How do I get a copy of my invoice?

Follow these steps:

  1. Visit
  2. Login with your user ID
  3. Click on “My Account” in the upper left-hand corner
  4. Click on “Account Dashboard” on the left side menu
  5. Click on the order number on the far right column to view/print the invoice
Event Registration

Why can I not register for a VEX Robotics Competition event?

VEX teams must be registered and paid for to sign up for an event. Please note that a purchase order is considered payment and that a copy of the purchase order must be received and not just the number.

Team Registration

Why didn’t our team get the VEX Robotics team number that we requested?

Most low team numbers are already taken or reserved. The system allows you to request a team number, but there is no guarantee that your team will get the requested number.

This year, RobotEvents tells you immediately if the team number that you entered is not available.

I received the wrong license plate for my VEX robot. What should I do?

If you receive the wrong license plates, please contact or (903) 453-0802, and we will get the correct license plates to your team.

What is included in a VEX IQ Challenge Welcome Kit?

The 2021-2022 VIQC Welcome Kit includes the following:

  • 2 – VIQC 2021-2022 Game Element
  • 1 – VEX IQ Engineering Notebook (5 Pack)
  • 2 – VIQC Blank Team Number Plate
  • 1 – VIQC 2020-2021 QR Code and Link
  • 1 – VEX IQ Sammy

What is included in a VEX Robotics Competition Welcome Kit?

The 2021-2022 VRC Welcome Kit includes the following:

  • 1 – VRC 2021-2022 Scoring Element Kit
  • 1 – VRC 2021-2022 Welcome QR Code and Link
  • 1 – Engineering Notebook
  • 1 – VRC License Plate Pack
  • 1 – VEX IQ Sammy

Where is my VEX Robotics Competition Welcome Kit?

VEX Robotics Welcome Kits ship as soon as payment is received. Make sure that your accounting department actually sent the payment or purchase order. Please note that Welcome Kits only ship to the initial team number, not additional suffixes. If payment has been sent and you don’t receive the kit within a week (for US customers), then contact or (903) 453-0802. If you are outside the US and Canada, please contact your REC Foundation Regional Support Manager for help.

I forgot my password, but when I click on “Forgot Your Password?” nothing happens.

Some organizations block password reset emails. If you suspect that this may have happened, please contact your REC Foundation Regional Support Manager. They can help you get a new password.

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